Refunds, Returns & Exchanges Policy – Gregs M Catering & Equipment.

This policy sets out the terms under which Gregs M Catering & Equipment accepts returns, processes refunds, and handles exchanges for all products, including catering equipment, kitchen appliances, and related items.

Returns

Customers may request a return within 14 days of receiving their order, unless otherwise agreed in writing. To be eligible:

• Products must be unused and not installed
• Items must be returned in their original packaging
• All accessories, manuals, and included components must be present
• Proof of purchase is required for all returns

Refunds

After the returned item has been received and inspected:

• Approved refunds will be issued via the original payment method
• A restocking fee may apply depending on the item and its condition
• Refunds are processed within 7 business days, subject to banking timelines

Damaged or Defective Items

If an item arrives damaged or faulty, please notify us within 48 hours of delivery:

• Verified damaged or defective items may be replaced or refunded
• Gregs M Catering & Equipment reserves the right to assess and determine the appropriate resolution

Order Cancellations

• Orders canceled before processing may qualify for a full refund
• Orders already processed, shipped, or customised may be subject to cancellation charges.

Exchanges

We accept exchanges.

Updates to This Policy

Gregs M Catering & Equipment reserves the right to modify this policy at any time. Any updates will be posted on our website and will take effect immediately upon publication.

Contact Information

For all return, refund, or exchange queries, please contact:

Gregs M Catering & Equipment
Western Cape, South Africa

Phone: +27 
Email:  sales@gregs-mcatering.co.za

Support Hours:
Monday – Friday: 9:00 AM – 8:00 PM
Saturday: 08:30 AM – 02:00 PM

By placing an order with Gregs M Catering & Equipment, you acknowledge that you have read, understood, and agreed to this policy.